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POSTAGE AND PACKING CHARGES

Crosskase Limited uses both TNT and Royal Mail Couriers to deliver shipments to our customers.
All shipment charges are based upon weight and total order value. Crosskase Limited will decide whether to use TNT or Royal Mail for deliveries.

Deliveries can only be made Monday to Friday. All orders received after 2.00pm that day will be processed the following working day and packages shipped accordingly. Please be aware that no deliveries are made on public holidays (in the United Kingdom, European Union and EEA Member States) or between Christmas and the New Year as our office is closed during this period.

Our shipping charges are:

UK - FREE (A £4.99 charge may be made on some products that require extra postage cover.)
Europe - £11.95
Rest of World - £20.00

We can deliver to the following countries:

United Kingdom
Andorra
Argentina
Australia
Austria
Bahrain
Belarus
Belgium
Brazil
Bulgaria
Chile
China
Croatia
Cyprus
Czech Republic
Denmark
Egypt
Faroe Islands
Finland
France
Georgia
Germany
Gibraltar
Greece
Guernsey (Channel Islands)
Hong Kong
Iceland
India
Ireland
Italy
Japan
Jersey (Channel Islands) Liechtenstein
Luxembourg
Malaysia
Malta
Mexico
Moldova
Monaco
Netherlands
New Zealand
Norway
Peru
Philippines
Poland
Portugal
Qatar
Romania
San Marino
Saudia Arabia
Singapore
Slovakia
South Africa
Spain
Sweden
Switzerland
Tanzania
Thailand
Tunisia
Ukraine
United Arab Emirates
United States of America


Please note that a signature may be required for acceptance of the shipment. If no one is available to sign for the shipment, additional charges will be incurred to you for any additional deliveries. Additional deliveries will be charged at 50% of your original delivery charge. Deliveries can be made to residential and commercial addresses as specified on your order subject to successful authorisation from SagePay, our secure payment provider.

ORDER AVAILABILITY

Crosskase Limited will make every effort to ensure that our site has up-to-date information about product availability. If an item is not in stock at the time you place an order, we will send you an e-mail telling you how soon we will be able to ship the order. If you wish to cancel the order you may do so. We will take appropriate steps to reimburse any payment you have made in respect of the product.

CUSTOMS CHARGES

Crosskase does not charge any customs duties on International shipments. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of Crosskase. While we do not expect that there will be any additional charges attached to your order, we recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your on-line order.

RETURNS

If you are returning a product because of an error on our part, a defect in the product for which we are liable or it is physically damaged due to the delivery, we will be happy to refund the delivery charges incurred in sending the product to you and we'll reimburse your costs in returning it to us. In other circumstances we will expect you to pay the costs of return.

If you are returning a product because you do not like it or no longer need it,then we are happy to provide a refund if the product is returned within 28 days of purchase. Please note that, in these instances, we will charge a re-stocking fee. The re-stocking fees are £8 for UK, £15 for Europe and £30 for Worldwide orders.

If you wish to return your product please complete the Contact Form. A member of the Customer Support Team will approve the return by sending you a Customer Return Authorisation Number (CRAN). The CRAN form includes instructions on how to send back the return. You will be required to arrange for the return of goods you are advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods.

Where we accept that a product is faulty or you are exercising your rights to cancel under statute or as set out in our Product terms and conditions we will reimburse the price of the product together with any delivery charges which we charged for the delivery of the product to you.

You are under a duty to retain possession of the product whilst it is awaiting return to Crosskase and to take reasonable care of them during this period.

Crosskase does not accept liability for packages damaged during transit. It is your responsibility to pack products adequately to prevent damage.

CONTACT

If you have any questions about shipping or returns, please contact us by completing the Contact Form.

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